How Avalon – Exclusive Outdoor Solutions Saves 10 to 15 Hours a Month with Blueprint

Avalon – Exclusive Outdoor Solutions wanted a firmer grip on its day-to-day processes and to leave a lot of manual work behind. By switching to Blueprint, sun shading software that brings administration, planning and customer communication together, the Eindhoven-based company has largely digitised the way it works.

The result: better oversight, more efficient collaboration and an estimated time saving of 10 to 15 hours per month.

We spoke with Hein from Avalon about the switch to Blueprint and its impact on daily operations.

From manual work to one digital process

Avalon – Exclusive Outdoor Solutions has been in business for twenty years and specialises in flexible terrace solutions such as louvred roofs, folding roofs and fabric roofs. The company also provides maintenance for existing customers within the sun shading industry.

Before switching to Blueprint, several processes were still handled manually. Administration was kept in physical folders, packing slips were written by hand, and photos were shared via WhatsApp and saved later.

The wish to digitise these processes was therefore the main reason to start looking for new sun shading software.

Avalon met Blueprint at the Zonwering Expo in Houten. After an initial introduction, the step towards digitalisation was taken.

Better oversight of daily operations

Since the switch, Avalon works from one central system.

Administration has largely been digitised and physical folders have all but disappeared. Planning has also become clearer, as all work is managed from a single central schedule. This makes it easier for the team to plan ahead and respond quickly when jobs change.

The field service team benefits too. Installers can review the schedule and important notes in advance, so they arrive at each customer better prepared.

Photos and information always in the right place

A key benefit for Avalon is that all information is immediately available in the right place.

Where photos used to be forwarded via WhatsApp and saved manually on a computer, they are now linked directly to the right customer and order. As a result, everyone in the company works with the same up-to-date information.

Saving 10 to 15 hours a month with sun shading software

According to Avalon, the switch to Blueprint has not directly led to more revenue, but it has created a more efficient way of working.

By automating processes and making information centrally available, the company saves an estimated 10 to 15 hours per month.

That time is put to use on other important work. Installers, for example, have more room to keep their vans in order, while the office team has more time for drawings and improving the showroom.

A more professional experience for customers

Digitalisation has also made a clear difference for customers.

Customers can sign orders digitally, after which invoicing can start right away. Additional agreements can be recorded during this process as well, such as:

• permission to use photos;
• a maintenance contract;
• a request for a review.

This creates a clearer process and a more professional customer experience.

Improving together

Avalon is positive about working with Blueprint. The short lines of communication are especially appreciated, as is the fact that feedback from daily practice is taken into account in further development.

The implementation also revealed a point for improvement: smaller companies can sometimes use extra support when preparing and cleaning up existing customer data. This feedback helps Blueprint further improve onboarding and guide customers even better during the switch.

“If you want to digitise, choose Blueprint”

For Hein from Avalon, the conclusion is clear:

“If you want to digitise, choose Blueprint.”

Hein, Avalon – Exclusive Outdoor Solutions

The switch has helped Avalon make its processes clearer, free up time and further improve collaboration within the company. A great example of how digitalisation is not just about software, but above all about working smarter.