How Top Deal Plaza Created More Clarity and Fewer Errors with Blueprint
When Top Deal Plaza’s software was no longer supported, the company had to find a new solution. They ultimately chose Blueprint. Today, the team uses the software every day and benefits from greater clarity, fewer errors, and a more professional way of working.
We spoke with Marcel from Top Deal Plaza about the transition, the implementation process, and their day-to-day experience.
A Transition with a Clear Reason
Top Deal Plaza, a sun shading specialist based in Uden with a team of around ten employees, had been familiar with Blueprint for several years. They were first introduced to the software through Verano, but at the time they felt the solution was still too new.
“Back then, we felt Blueprint was still a bit premature. We wanted to see how it would develop first.”
When their existing software was no longer supported, they needed to switch to a new system. During their search, what stood out most was the complete package Blueprint offered.
“The partially automated ordering process was ultimately the deciding factor for us.”
Growing Together with the System
As with any new software, implementation took time. According to Marcel, the biggest challenge wasn’t the system itself, but learning how to make the most of all its capabilities.
To support this process, he scheduled a session with Hugo from Blueprint every two weeks to discuss all the questions that had come up. The knowledge gained during these sessions was then shared with the rest of the team.
This personal guidance helped everyone become more confident and efficient in working with Blueprint.
More Clarity, Fewer Errors
According to Marcel, the biggest benefit isn’t just automation, but the overall improvement in the quality of their work.
Because the ordering process is partially automated, the risk of mistakes has been significantly reduced. At the same time, the entire team has access to the same information, making it much easier for colleagues to take over each other’s work when needed.
The installers benefit as well. Order confirmations, product specifications, and photos of the installation site are all readily available. In addition, submitting service requests to suppliers has become faster and more organized.
Responding to Customers Faster
Customers notice the difference too.
“It often happens that customers receive their quotation in their inbox while they’re still sitting in our showroom.”
Blueprint also ensures that every quotation has the same professional appearance, including terms, conditions, and warranty information. This not only creates peace of mind within the company but also delivers a consistent experience for every customer.
Valuable Feedback for Future Development
During the interview, Marcel also shared a few suggestions for improvement. One of them was having a more accessible first-line support service for situations where immediate assistance is needed.
He also mentioned that digital signing can sometimes be confusing for older customers. At the moment, Top Deal Plaza solves this by allowing customers to sign on a tablet in the showroom.
These kinds of real-world experiences are extremely valuable to us. They help us continue improving Blueprint based on the everyday needs of the people who use it.
A Partnership That Keeps Growing
For Marcel, the conclusion is clear. Despite the areas for improvement, he is happy with the decision to choose Blueprint.
“We’re very happy with our choice for Blueprint.”
He would therefore recommend Blueprint to other sun shading specialists looking for a future-proof software solution.
For us, that’s the greatest compliment we can receive. We believe great software is never truly finished. That’s why we continue working together with our customers to make Blueprint even easier to use, more transparent, and more reliable every day.